Privacy Policy

Flexryde Shuttle Services

Effective Date: 01 January 2026

1. Introduction

Flexryde Shuttle Services (“Flexryde”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, submit enquiries, make bookings, or use our transport services.

2. Information We Collect

We may collect the following information:

• Full name
• Contact number
• Email address
• Physical address
• Flight details
• Passenger information
• Pick-up and drop-off locations
• Billing and payment information
• Vehicle preferences
• Emergency contact details
• Website usage data and cookies

3. Purpose of Collection

Your information is collected to:

• Process bookings and reservations
• Provide transportation services
• Communicate regarding bookings
• Process payments
• Improve our services
• Comply with legal obligations
• Manage customer support requests

4. Sharing of Information

We do not sell personal information.

Information may be shared with:

• Payment service providers
• Professional service providers
• Regulatory authorities were required by law
• Partner transport providers were necessary to fulfil services

5. Information Security

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator

8. Contact Details

Information Officer: Mr. Siphiwe Ngwenya

Flexryde Shuttle Service Address and Contact Details

Destination Africa
27 Postma Street
Oakdale
Cape Town 7530
South Africa

Company Reg Number: 2016/434336/07
VAT Number: 
Email: Siphiwe@flexrydeshuttle.com
Contact Number: +2782 997 0611

Website: https://flexrydeshuttle.com