Your Journey, Our Priority

Frequently Asked Questions

Discover unrivaled luxury and professional transport solutions tailored to your needs.

What are Flexryde Shuttle Services’ operating hours?

Flexryde operates 24 hours a day, 7 days a week, with pre-booked transport services available around the clock. Our operations team is also available to support early-morning departures, late-night arrivals, and scheduled travel requirements.

Our reservations desk may operate on reduced hours during quieter periods and on certain public holidays. However, all confirmed bookings remain fully operational. A professional driver will be assigned to your journey, and our operations team will support you and the driver throughout your scheduled service.

Contact Flexryde Shuttle Services 24 hours a day, 7 days a week, by one of the following means:

Simply put, Flexryde offers the best of both worlds: professional enough to be trusted, experienced and dependable, yet personal enough to care about every journey. We take the time to understand your individual requirements, special arrangements and operational needs, while providing responsive support before, during and after your service.

With Flexryde, you travel with professional drivers, quality vehicles and a dedicated operations team focused on safety, comfort and reliability. Whether we are supporting a DMC, tour operator, corporate client or private traveller, every booking receives the same hands-on attention and commitment to service excellence.

Flexryde generally charges per vehicle, not per person. Our vehicles are selected according to the number of passengers, luggage requirements, route, and type of service required.

Rates are based on factors such as vehicle category, distance, duration, itinerary and operating requirements. This means you can travel as a group without paying a separate fare for every passenger, provided the vehicle’s legal seating and luggage capacity is not exceeded.

For private transfers, chauffeur services, group transport and touring logistics, we provide a clear quotation based on the complete transport requirement rather than a simple per-person rate.

To make your journey more convenient, Flexryde offers a range of optional extras tailored to your transport requirements.

  • Baby and child seats can be arranged on request, subject to availability.
  • Luggage trailers are complimentary where required and subject to availability.
  • Additional stops can be added to your journey and will be quoted based on the route and location.
  • Waiting time can be arranged when you need the vehicle and driver to remain at your disposal. Additional waiting charges may apply depending on the service and duration.

 

Please let us know your requirements when booking so we can prepare the most suitable vehicle and service for your journey.

Yes. Flexryde provides tailored transport solutions for meetings, incentives, conferences, events, private groups and bespoke travel programmes.

Whether you need airport coordination, delegate transfers, chauffeur services, group movements, vehicle charter or multi-day transport logistics, our team can build a solution around your schedule, passenger numbers and operational requirements.

Contact our reservations team to discuss your requirements and receive a customised transport proposal.

Flexryde provides professional ground transportation and touring logistics across South Africa, with strong operational coverage in key travel regions including Cape Town and the Western Cape, the Garden Route, Johannesburg and Gauteng, Kruger and Mpumalanga, and the Eastern Cape.

We also support multi-day touring programmes, allowing clients to work with one transport partner across multiple destinations.

For DMCs, tour operators, corporate groups and private travellers, our team coordinates vehicles, professional drivers and operational support according to the itinerary — giving you one reliable point of contact from start to finish.

Your Flexryde driver is scheduled and dispatched with sufficient time to arrive at your pickup point before the confirmed collection time.

Our operations team monitors each journey, including driver progress, traffic conditions, and any potential delays that may affect your transfer. Where necessary, alternative routing or operational adjustments are communicated to the driver.

If an unexpected delay occurs, we will keep you informed and, where possible, arrange an alternative vehicle or driver to minimise disruption.

From dispatch to drop-off, every transfer is professionally coordinated, monitored and supported to give you peace of mind throughout your journey.

Booking with Flexryde is simple. You can make a reservation by:

  • Requesting a quote or booking online through our website
  • Emailing our reservations team with your travel details
  • Calling our reservations team for assistance at +2710 026 0504
  • Messaging us on WhatsApp at +27 82 997 0611

 

When booking, please provide your travel date, pickup and drop-off locations, preferred times, number of passengers, luggage requirements and any special requests.

Our team will confirm availability, recommend the most suitable vehicle and provide you with a clear quotation before your booking is confirmed.

To provide an accurate quotation and ensure your journey runs smoothly, Flexryde requires as much relevant booking information as possible, including your travel date, collection time, pickup and drop-off locations, passenger numbers, luggage requirements, flight details where applicable, and any special requests.

We may also request personal information such as the name and mobile number of the primary passenger. This allows us to communicate important booking updates, driver details and operational information before and during your journey.

Any personal information provided to Flexryde is handled responsibly and used only for legitimate booking, operational and service-related purposes, in accordance with South Africa’s Protection of Personal Information Act (POPIA).

No. You do not need to register online to request a quotation or make a booking with Flexryde.

You can book through our website, email, telephone, or WhatsApp. If you have an online account, you may have access to additional features such as viewing or managing your bookings.

If you are not registered, simply contact our reservations team to change, update or cancel a booking. You can also WhatsApp us on +27 82 997 0611 for assistance.

How early should I book my airport shuttle?

We recommend booking your Flexryde airport transfer as early as possible, especially during peak travel periods, weekends, and holidays.

When choosing your pickup time, work backwards from your flight departure:

  • Allow approximately 90 minutes before a domestic flight
  • Allow approximately 3 hours before an international flight
  • Then add your estimated travel time to the airport, allowing extra time for traffic and possible delays

 

Example: If your international flight departs Cape Town at 20:00 and your journey to the airport takes approximately 45 minutes, we recommend arriving at the airport by 17:00, which would mean a pickup time of around 16:15 or earlier depending on traffic conditions.

If you are unsure, our reservations team can help recommend a suitable pickup time. WhatsApp us on +27 82 997 0611.